Originally Posted by **********

DigitalDivas, you blew a big opportunity with this customer.

This guy is GOLD for any webmaster who wants to improve his website. Why? Because he's Savvy. He knows where to get free content, he's paid for porn in the past, he's been burned and has little to no trust in the system, and yet he's still willing to talk to you.

Look at him as the ultimate sales challenge. If you can sell him a membership, you can sell anyone.

Instead of giving him a hard time, what you should have done was listen (read) what he had to say, and then ask him point-blank, "What do I need to do to earn your business?"

You night think at first that his answer might be "Nothing, you'll never earn my business", but in reality, consumers just want value for the money and to know they are making a safe purchase. There's alot of sites with hidden cross sales and hard-to-cancel recurring memberships out there so its no surprise that he doesn't trust adult sites much anymore. Listen to his concerns and see what you can learn from them to apply to your site.

Very often site owers get too wound up in their own sites and businesses to see things from a fresh outside perspective. Get this guy on the phone and spend 30 minutes with him and I bet you learn alot.

Good luck!