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Rackshack is AWFUL. We've had several major outages, fiber cuts, etc. Our equipment is low priority there, you are not permitted to talk on the phone to the person that is fixing the problem or even anyone in the department where the problem is. And there are a LOT of problems. Surprisingly none were caused by Cogent that I am aware of.
Seriously, the equipment could be down for weeks and nobody would either notice or care. I'd recommend going somewhere else. We're pretty happy right now at Webair.
The only thing reliable at Rackshack is the billing.
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