Originally Posted by mainah

I've been locked out of my CyberAge webmaster account for 2 months now. I sent numerous emails to support, all of which went unanswered. I called last week and actually spoke to someone, who said he'd get back to me by email. He never did. I called again today and was told the person in charge of webmaster accounts was "on vacation". I called bullshit and told him to stop giving me the runaround, I wanted a straight answer about what was going on. He hemmed and hawed and I hung up in disgust. Too bad, CyberAge used to be a reputable and reliable AVS. No longer.

Originally Posted by Lanoy

Dave! I'be tried to E:mail CyberAge several times with no luck.

I'll try to send a new message directly to you righ now. Pls check the inbox and reply to it.

Originally Posted by ponyman

...no response to my email

Originally Posted by ponyman

Called today and spoke with Robert or Robs, and he said he would email me a response after looking into my account to see why I have not been receiving checks as of late, and my webmaster password stopped working.

Message on the phone says to email wmsupport at tritech.org

hopefully I will finally hear back from someone. This is really disappointing...

Originally Posted by SexAdventure

To me it looks like CA and CSN decided to cut off some of their smaller webmasters. I was never a big fish, but I did have rebill accounts and made consistent sales. Obviously they wouldn't do this to someone making 100 sales a day ... but from what I have seen they are systematically locking webmasters out.

It would have been one thing if they manned-up and told us we were done. Instead, they delay and give us the run-around ... so we patiently wait with our sites still promoting them - making THEM money.

I gave it three months - since they claimed that things would get fixed. That's reasonable considering that I was with them and having a good experience since the year 2000. I trusted them.

Now what? I'm out all my rebill accounts and whatever sales I have made on my CA/CSN sites for three months. I live in Canada, it's not exactly like I can go to California and have anything done about this.

Thanks for the run, it was good while it lasted. Never got robbed by someone with multiple sports cars before.

Originally Posted by kmdguy

I've been with CSN since 2001 and they have been wonderful to work with. I've never had a pay period without a check, they have never missed a check in all these years and whenever I have had a question their accounting dept. has been spot on with answers.

Now, I can no longer log in to my webmaster area at CSN (password no longer works) and I have not seen a paycheck in 2 periods (first time in 9 years). I have emailed support, Dave from CyberAge and their accounting dept and I haven't heard a thing for two weeks. This is extremely out of character and so I'm wondering if anyone has heard if CSN has folded or why I can't reach anybody there. Again, they've been the greatest folks to work with which is why this is so out of character.

Best regards,
Dan Underhill

Originally Posted by Heywood Jablome

I am having the same login issues with Cyberage, and also haven't received a response from support or Dave.

However, I did receive a Cyberage check a few days ago, so I'm hoping that this is just a database issue or something.