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Maybe Comcast isn't solely the problem.
Does the hosting provider have multiple network routes? Perhaps the hosting company is lying about having more network redundancy than they really have.
Has the server changed IP addresses lately? And/or physically been moved? (if it's dedicated, check the uptime - did it go down lately; if it's a virtual / vps, such moves may be done with no notice; ask the provider if anything has been changed / moved).
Ron
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Domagon - Website Management and Domain Name Sales
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