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I have quite_a_few boxes at RS. The first box I got, well, it was screwy cuz the image that everything was copied from was somehow corrupted. But they fixed that up before I could blink.
Then I had some hell changing the dns on my servers. Finally got it going and wrote a pretty nice tutorial there at their ensim forums... As far as support goes, many knowledgeable people at their forums.. The RS tech support is good but wont help you with anything beyond what you bought (everything is basically self -serve).
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