Originally Posted by AlmightyJim

This sounds like a case where a pre-checked cross sale box for automatic hard drive back-up would be a GOOD thing

Maybe a lesson for all hosting companies moving forward...

Offer this back-up as a standard feature on all accounts and make the customer aware of the importance as well as the added cost based on usage... then if the customer wants to opt out he will make that decision as an educated consumer.
Just my

Good luck Jay
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