Quote:
Originally Posted by NetBilling
Scrubbing is an important part of every processor's tools.
Having control over the scrubbing for a merchants type of sites and demographics is equally as important and merchants that are able to see the settings and have control and flexibility over them have a greater chance of success. Why should a merchant have to guess as to what is going on?
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I completely agree with Mitch here. Merchants should have access to both their "hard" declines (card failed authorization) and "soft" declines through a scrubbing filter. Both should have identifiable reason codes for the decline.
Further, being able to tune the scrubbing as part of a mutual goal between Merchant and Provider to minimize risk while maximizing sales is essential. A blanket setting on fraud scrubbing for all Merchant Types is not good customer service.