Quote:
Originally Posted by Tjeezers
a progressive grow in your company can be stimulated by a 24/7 Support Desk with people who are doing anything to make the webmaster feel loved. If a company comes with this, they stand out from the rest.
I bypass every program that lacks on support. They dont seem to care, why would I ?
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yeah i can imagine how outstanding that support would be at a 4am shift...
The problem is that in order for us to help the average webmaster, whether it be account info, errors in the program (non emergency), or general accounting issues requires someone from the company with access. We limit access to this information, we would never give this kind of vital info over to a part time support person or someone we barely know working abroad at a discount rate.. this would be a huge security leak and could cause major issues including having your account info getting into the wrong hands... I wasn't even given access to this stuff until I was already hear for 5 years.
Even if we decided to put in a 24 hour support shift with limited access what are they going to help you with exactly? Show you where our free content is? Help you find the link codes? We couldn't even give them password access due to security risks at the end of the day so they wouldn't be much help at all..