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A few months ago I purchased a small (shared) package for blog hosting from them, and I prepaid for a year. I had problems from the get go. First off fantastico wasn’t pre-installed, as the sign-up page indicated. It took 2-3 days for them to get that worked out. The whole point of buying the account for me was quick wordpress installs. So I quit working on the account until the next weekend. Went to use it to install a blog that next weekend and while fantastco was installed it didn’t work, and it retuned an error saying it wasn’t configured right when you tired to use it. Again pushed off until the next week any work on that account because it took 2-3 days to resolve. Went to use it for the final time and while the previous error was fixed a new one occurred and it wasn’t useable. Asked for a refund and they gave it to me. Bottom line is the account wasn’t working with all the features promised on the sign-up page 2 weeks into buying the account and support requests took on average more than 48 hours to get resolved for simple things that should have been working out of the box. My impression was they would get my support ticket, and forward it to whomever they were reselling for and wait for them to respond to the problem.
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