Quote:
Originally Posted by Zombaio_Tomas
As I wrote, the reason is that the payment file contains payouts for 14 days, with payment days (release dates).
You should within the day be able to see in ZOA which payments are affected.
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Lets get some "real" clear answers from Zobie-o instead of "soon" and "coming days" whatever those terms imply ....
1/ What payout dates are affected - please list each one and the exact payment date that payments will resume to normal as usual ie. 14 day delay.
2/ Has every missed payments been re-sent? Please List a date when each payment was re-sent.
3/ Are you refunding the wire costs of these missed payments since im sure some webmasters have incurred loss of interest and possible bank charges as a result?
4/ The US and western EU banks were closed from 24th-28th and re-opened yesterday the 29th. I make that 3 business days including today (23rd,29th,30th) from the 23rd when you say you discovered the error. Any wires re-sent immediately would have started appearing today and latest tomorrow but they aren't.
5/ Why didnt you pay the extra cost of using international priority wires which in most cases are same day?
6/ Why did you not notify anyone of the error until yesterday and only sent out an email today with yesterdays date?
7/ Why are wires still saying payment cleared and your support seem clueless as to when wires will arrive? You are based in Sweden it appears and its the end of the day there and still your information is inaccurate and vague.