Quote:
Originally Posted by MainManRay
Lets get some "real" clear answers from Zobie-o instead of "soon" and "coming days" whatever those terms imply ....
1/ What payout dates are affected - please list each one and the exact payment date that payments will resume to normal as usual ie. 14 day delay.
2/ Has every missed payments been re-sent? Please List a date when each payment was re-sent.
3/ Are you refunding the wire costs of these missed payments since im sure some webmasters have incurred loss of interest and possible bank charges as a result?
4/ The US and western EU banks were closed from 24th-28th and re-opened yesterday the 29th. I make that 3 business days including today (23rd,29th,30th) from the 23rd when you say you discovered the error. Any wires re-sent immediately would have started appearing today and latest tomorrow but they aren't.
5/ Why didnt you pay the extra cost of using international priority wires which in most cases are same day?
6/ Why did you not notify anyone of the error until yesterday and only sent out an email today with yesterdays date?
7/ Why are wires still saying payment cleared and your support seem clueless as to when wires will arrive? You are based in Sweden it appears and its the end of the day there and still your information is inaccurate and vague.
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1/ Affected payments are marked as late in ZOA
2/ Yes (see ZOA)
3/ Yes, we have internal discussion about compensations
4/ No, we are not talking about ACH payments that are going off next day. We are talking about SWIFT payments (international wires) that will take a few more days, due to Bank settlement, Swift settlement and also some banks are not members of Swift and uses intermediate banks.
5/ We are sending the wires as corporate express, but that only saves time within swift.
6/ I don't know what time zone you are in but we sent out an notification yesterday
7/ See ZOA, yes the time is 10.03 pm here and accounting just updated the last payouts.