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Zoa I assume you mean the webmaster admin?
2/ You didnt answer - You avoided the question! We see the multiple payment dates marked as late and "sent for clearing" BUT you havent revised the settlement dates (clearing date) ie the date they are expected to arrive like you did and do with the other non late payments so half a job and the questions remains unanswered
3/ what date will this be decided?
4/ yes ACH should have already arrived and International SWIFT payments today or tomorrow if you re-sent when you discovered the error on the 23rd so why is your support advising the wires will finally arrive weeks late sometime mid to late next week (if you had answered 2/ fully then this comment wouldnt be required.)
My advice to you is brush of the snow, pack away the christmas tree and get the bank to our money to us this week to prove it really was a genuine error.
Ive seen this many times befrore - and if you dont want a mass exodus of members on the scale of ibill and left holding a bag of bones and shreded reputation (especially after 2 weeks of missed payments, raising your processing rates and introducing a reserve all within a month), answer the questions fully and clearly and get our money to us NOW
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