Quote:
Originally Posted by cjhmdm
Right, but the first late payment was created on 13 December 2010 which should have been paid out on 27 December 2010 (which has been confirmed as late). Then we're told that these checks should be received some time "soon". Which creates the confusion because if this mess has been cleared up and we should be receiving our money "soon", then why is a check that isn't even meant to be paid out until next week also being marked as late. Which raises the next question... when will we see that (next week's) check?
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here is the message:
Dear Customer,
Due to a technical failure with the SWIFT network for international wire payments, our payment files sent from the 20th of December was altered and flagged as corrupt. Due to the global holyday season, we did not get this information before the 23rd of December and called in techs to send new payment instructions.
Due to late bank deployment of the files (holydays) we got confirmation on the files today (the 29th of December) and clients should see payments the coming days.
We apologize with all our heart! This was the worst time for both you and us due to the holydays with lack of staff and also one of the most important periods of the year to get the payment in time for Christmas.
Best Regards
Zombaio Operations Department