Quote:
Originally Posted by **********
This is an easy one...
People: Why not get accounts with multiple billers? There are plenty out there : Segpay, CCBill, Zombaio, etc. Pick one and work with them and if you ever get concerns that are not answered to your satisfaction, then swap processors. When you have your accounts in place already, swapping processors is as simple as swapping some code most of the time.
Posting scary messages (a la fox news) only makes things worse. You might scare potential new clients away (for the wrong reasons) for example, or force them to take time away to fix any problems to do some damage control here. The point is, any company who helps you make money deserves some help back, or at the very least, the benefit of the doubt. It IS the Christmas holidays after all. Banks may be closed or understaffed, who knows. Plus posting a message like this on a Sunday when the chances of an "official" reply are slim just seems a little too "Dramatic" as opposed to being "helpful" to me.
Of course alot of people were burned by processors who closed up shop in the past so its normal to be nervous any time a processor misses a payment. For now though it just seems that this kind of thread is pointless.
Just my 2 cents.
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Well, Zombaio isn't our only biller but that's really beside the point. It really does amaze me how getting screwed out of your money is such common practice in adult that no one seems to really care when it happens.
Not to mention, as stated above, it's no simple task to move all current customers we have through zombaio to another biller.
Lastly, I don't see how this is a "scare" thread, or a "drama" thread. It doesn't matter if I posted it on sunday morning or a wednesday afternoon. Every point I made is valid, as is every concern. I mean, sorry I guess if I'm one of few who care about what's going on... but so long as they owe us money, I'm not going to just sit back and hope and pray. I am going to demand answers, as I should.
The bad PR that's created could have easily been avoided had they been transparent and not used lines like "funds are in motion" (mocking epassporte) and overall downplaying everything with the justification of "well, this is our first time being late so it's ok". If they want to minimize the bad PR then they need to give specific answers... like... what specific dates the new wires were sent out. Last I checked, wire transfers isn't some guess work thing, they're either sent or they're not; and if they're sent, then you damn sure know WHEN they were sent. "A few days" and "next week some time" and "funds are in motion" and "money is where it should be" are completely unacceptable answers.
Not to mention, if this really were a case of a "corrupt swift file", then there should be no reason whatsoever for not having already sent out new wires. But the fact of the matter is this, no wires have been sent yet, and no one knows when the new ones will be sent; and that is a problem. Oh, right, holidays... I forgot that excuse as well. Our ccbill check was in the bank first thing monday morning (27 dec), our verotel check was in the bank friday at midnight (31 Dec)... our zombaio check though? no one knows...
In the end, I want answers, not excuses and minimizing of the situation. And as a client of theirs whom they currently owe money, I think I have every right to demand answers.