Quote:
Originally Posted by Zyber
Tomas, believe me I weigh my words carefully. I am not only upset over late payments. I told you more reasons in my previous post......
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Ok, let's close the Jesper story once and for all so I can focus on the real questions. He is an employee, was representing Zombaio yes, but is not anymore. He is since several years working with customer support. I have seen this link before (the forum) but there are 2 stories of everything and he is denying. IOMS AB is not Zombaio, its a company that processes payments on behalf of Zombaio (the Merchant). Zombaios ownership is entirely different, see the links I posted. Now lets dig this down since we are not getting anywhere with this really. IOMS AB is also replaced in the new platform with CAWEN (the financial institution).
Now to your concerns:
1. USING OUR RESERVES FOR FUNDING OTHER PROJECTS
The 5% is from new policies, yes. It is also regulated in all agreements. I have NEVER stated that it is to fund redpass, however it happends because with redpass, the cawen/zombaio portfolio too large to run without reserves. What happens is the Cawen (the new processing company) became a legal financial institution and does now have full principal memberships with MasterCard for issuing and acquiring. So the 5% reserve is for the Cawen portfolio (where zombaio is a part), again, not to fund redpass.
It's not a loan, its not steeling, its a reserve. You have that with all other direct merchant accounts or ipsp's. We need to be able to adopt changes, the HR processing is not what it was a few years ago.
2. RETROACTIVE INCREASE OF RATES
Rates was not doubled over night. A postal "snail"-mail was sent out to all merchants in December (to the principal address). See the agrrment (fee adendum).
3. FEES ARE CHARGED TWICE FOR THE SAME TRANSACTION
This is of course not correct, the chargeback fee should be splitted with the master and sub account according to the ratio on the account. Contact support about this (or me via ICQ)
4. CARD-ISSUING BANK CANNOT RECOGNIZE THEIR OWN CLIENT
Contact me over ICQ so I can send you the original chargeback messages from the bank.