carzygirls

I got fucked by charge.com and researched ripoffreport for similar cases and found a ton. I didn't see any on authorize which seems really strange because there tactics are very similar.
I got ripped off by both companies since October.
EMAIL TEXT STRING BELOW.... google can index it and hope at least 1 person gets warned and please keep in mind...


CHARGE.COM is a total fucking rip off, above and beyond authorize.net

email string............................................ .................................
Something isn't sitting right with me.
You said a $99 set up fee yet I was billed $142.67 approximately 15 days after this online approval application (obviously you know that I thought it was an application and not a binding contract by now... RIGHT?)

So why $142.67... why the pennies? You charge tax on an item non-taxable? And yes I would have selected recurring options so that would account for the 2 subsequent $30 ach debits from my account. Does not explain $142.67.

As a typical consumer... anything with $xxx.67 on the end rings like a purchase I would have made locally with tax, right?

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From: webmaster
Sent: Tuesday, January 04, 2011 7:56 PM
To: 'Michael Gjennestad'
Subject: RE: CyberSource Merchant Account- Cancelled

Your email address is @cybersource.com which is who cancelled my merchant account (Merchant Applications [mailto:[email protected]]). You just said you are authorize.net so how the fuck would I know who is who and what the hell to do? So I get an email confirmation from a @cybersource.com which said my application is not approved and you @cybersource.com also authorize.net won't cancel my account without a phone call? I didn't sign up for anything with a phone call so why should I have to call to cancel?

I don't really care either way... i'm charging it all back.

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From: Michael Gjennestad [mailto:[email protected]]
Sent: Tuesday, January 04, 2011 12:53 PM
To: webmaster
Subject: RE: CyberSource Merchant Account- Cancelled

You applied for a gateway with authorize.net (which is us and has a $99 setup fee, and a $20 monthly fee and if you selected any additional service like advanced fraud detection or automated recurring billing another $10) You also applied for a merchant account which we do not provide. We had that off to a partner (1 of 12-13)

You cancelled your application for the merchant account. That did not close your account with us. As far as we knew you had gotten a merchant account elsewhere to use with this gateway. It is not the responsibility or the 3rd party merchant account provider nor us to guess what your intentions were regarding your gateway account you opened. You have to make that request directly to us letting us know.

Your gateway account with us WAS approved and setup and the service was available to you. That is what you have been charged for. The merchant account which you canceled (was not turned down by our partner) was not setup nor were you billed for that.

If you setup an account with a cable company, sign the contract they set up service for you, but you never turn on the tv, they will still bill you. The only difference is with us there is no long term contract. As mentioned all you need to do is contact our customer support at 877.447.3938 and they can close the account for you.

From: webmaster
Sent: Tuesday, January 04, 2011 10:23 AM
To: Michael Gjennestad
Subject: RE: CyberSource Merchant Account- Cancelled

Then why is there over $200 taken from my account? I don't use you, I was researching alternatives and typically you need to be approved for a merchant account, then you set up, then you bill. Your philosophy is to make user think they are filling an application to get approved, take the information, approve (or in my case not approve but still set up another account under authorize.net), assume customer is using your processing (or not, doesn't matter) and start banging the back account. Sound about right?

Of course your going to tell me that I had to click Terms and Conditions and that on page 21 in font size 3 I agreed to have my bank account banged monthly even if I don't use you... right?

It's a joke, 300,000 minus 1 then