Quote:
Originally Posted by Zombaio_Tomas
Ok, let's close the Jesper story once and for all so I can focus on the real questions. He is an employee, was representing Zombaio yes, but is not anymore. He is since several years working with customer support. I have seen this link before (the forum) but there are 2 stories of everything and he is denying. IOMS AB is not Zombaio, its a company that processes payments on behalf of Zombaio (the Merchant). Zombaios ownership is entirely different, see the links I posted. Now lets dig this down since we are not getting anywhere with this really. IOMS AB is also replaced in the new platform with CAWEN (the financial institution).
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Tomas, thank you for the answers.
As to the complicated company structures you guys have built, it doesn't really bother me if the name Jesper is there, his brother or David. Both have always been polite and fast in support. What matters is that we get our money. What you name your companies is not our business - as long as we know who to hold accountable if problems should arise.
Quote:
Originally Posted by Zombaio_Tomas
Now to your concerns:
1. USING OUR RESERVES FOR FUNDING OTHER PROJECTS
The 5% is from new policies, yes. It is also regulated in all agreements. I have NEVER stated that it is to fund redpass, however it happends because with redpass, the cawen/zombaio portfolio too large to run without reserves. What happens is the Cawen (the new processing company) became a legal financial institution and does now have full principal memberships with MasterCard for issuing and acquiring. So the 5% reserve is for the Cawen portfolio (where zombaio is a part), again, not to fund redpass.
It's not a loan, its not steeling, its a reserve. You have that with all other direct merchant accounts or ipsp's. We need to be able to adopt changes, the HR processing is not what it was a few years ago.
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Thanks for shedding new light to how you are structured. Whether or not the 5% reserve technically funds RedPass depends how you interpret it.
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Originally Posted by Zombaio_Tomas
And we did not get fined, but we did get a reserve for 5%, due to the large program we are running and as colleteral for the new product redpass.com which is in process of beeing released.
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http://www.gofuckyourself.com/showpo...8&postcount=18
Quote:
Originally Posted by Zombaio_Tomas
2. RETROACTIVE INCREASE OF RATES
Rates was not doubled over night. A postal "snail"-mail was sent out to all merchants in December (to the principal address). See the agrrment (fee adendum).
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I am currently away from office but will verify this soon. Even if you sent a snail mail (and no notice in electronic form) it doesn't change the fact that it was a dirty move.
A bank once pulled an overnight 10x fee increase. They no longer get my business.
Quote:
Originally Posted by Zombaio_Tomas
3. FEES ARE CHARGED TWICE FOR THE SAME TRANSACTION
This is of course not correct, the chargeback fee should be splitted with the master and sub account according to the ratio on the account. Contact support about this (or me via ICQ)
4. CARD-ISSUING BANK CANNOT RECOGNIZE THEIR OWN CLIENT
Contact me over ICQ so I can send you the original chargeback messages from the bank.
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OK, I will contact you.