Originally Posted by Ron Bennett

Most people who use such services do so out of necessity (ie. funds transfer in their native country is difficult and/or seeking to avoid taxation) and hence will tolerate poor service.

As for the OP's question ... not sure the answer, but some possibilities:

* Is the transaction shown as "Settled" or "Pending" ... or to put it another way, did the transaction just show up today or was it there for a couple days?... If it's less than 2 days old, wait another day or two and see if the code later appears.

* Have you tried clicking on "View Details" (or something like that) ... the code might be buried in there.

Ron