Originally Posted by Errors

oh. Go above their heads. They get their servers from ThePlanet

Originally Posted by Adraco

I think the owner's name is Brent or Brad. It used to say on their sales pages, under the support section something along the lines of:
"if you ever have problems with support, ask that your ticket get assigned to Brent (or possibly Brad) and he will personally give you the VIP treatment you deserve."

So ask to please be escalated to him.

EDIT: Yes, it's Brent, see here that sometimes domains are registered in his name:
http://support.hostgator.com/article...nformation-why

EDIT 2: It's gone from the webpage, but captured here:
"Should you ever have an issue with our traditional support mediums, simply request that your ticket be assigned to our owner, Brent. He will be more than happy to provide you with the V.I.P. attention that you deserve."
http://blog.hostgator.com/2010/09/30...eptember-2010/