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Open source "Help Desk" software?
I'm looking for a server-side open source software that can manage multiple e-mail addresses in a help desk style fashion. All of your basic functions... tickets, multiple users, some sort of separation between e-mail addresses. For example, there might be a "sales" section and also a "billing" section.
I've used Cerberus in the past, and that would work fine for this, but they don't seem to have a free version anymore.
Suggestions?
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