Just when I thought I was done
Quote:
Originally Posted by Relentless
My disgust with tball comes from the complete lack of support for members, advertisers and myself personally when you
bailed.
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I remember the kind of account I gave you so don't imply that you did not get what you paid for. ALL Advertisers had run WAY more then they paid for. Your statement is pretty general about being billd for services not delivered - but that can not be applied to thunder-ball - AT ALL.
I will admit that Support was a
fucking nightmare --- ON BOTH ENDS --- For EVERYONE!!! Alicia was CONSTANTLY HOUNDED - CONSTANTLY!!! Relentlessly!!! (no play on words I'm serious here). She was hounded So much that she could not sort out the Real Support issues from the people
DEMANDING NEW Stuff that we never offered!!!
It was INSANE!!! People DEMANDING THAT WE FIX things with thumbblogger - DEMANDING That We FIX things with sensualwriter, Blaming our Spider Saying its Broken when it is the other Partner coding the Link Wrong!! If doughs reads through here again - I ASSURE YOU HE CAN RELATE
The spider has not been wrong in over 3 YEARS!! Maybe 4. We are not responsible for other peoples sites. No matter how many times we explained it - People are STILL BITCHING AT HER TODAY.
So every case - EVERY CASE - that came in had to be explained and explained over and over again to the user that it is the other person is coding the link wrong. They don't get any response from the other person so they vented their
BLAMING ANGER on her.
The people that had legitimate needs - got buried - and it was NOT intentional. If I made her support logs public - you would Definitly have a different opinion of the situation.
She was Overloaded and stressing out - Finally I made her take a vacation.
So, The "disgust" is on both sides of the fence. You know this industry probably better than anyone. You know exactly how people get. So now that I've explained it - I think You understand The Support Situation.
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