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Coming from working in an office, I've never understood how any business can think its acceptable to put out fires this way. But it seems to be really prevalent in adult, and to a certain extent, the same standards seem to be present in a lot of places mainstream too.
When I have a shitty customer service experience, the next question I always have after I get my problem sorted out, is, what's being done to make sure this doesn't happen to me next time?
I am enjoying paxum quite a bit, but, it sounds like support through normal channels might be aspiring to epass levels.
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