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i have had this issue with many other cards buying something from one place then something big from another and they think someone is banging the card and disable it, here is how it is handled.. i call the number on the back of the card they turn it back on and i tell the cashier to try the card again. voila , process takes between 1 and 5 minutes MAX.
when i called paxum , first i didnt get a person i got a voicemail, after leaving my number i got a call back and after explaining basically what i explained above, his response was " did you try moving the money from your checking account to the mastercard account first" . whaaa , no offense but pay attention to the customer.
so his solution was for me to email him my account and explain the problem because he cant accept account id's over the phone..
i'm not slamming your reps , i realise things get departmentalized but seriously , you guys should sit down at a meeting and say " hey lets do what every other cc company does , lets figure out how to solve the problem instantly instead of tying up like 5 employees and countless emails and time to solve simple problems"
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hatisblack at yahoo.com
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