Quote:
Originally Posted by RuthB
To imply that our business cannot be trusted because the issuing bank of our Mastercard insists on conducting fraud investigations when a PIN is entered incorrectly 4 times is erroneous.
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Actually what i was implying was if a small issue like this takes weeks to complete , then a larger issue could tie up an account for longer.
Quote:
Originally Posted by RuthB
This does not reflect upon our business in any way.
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in my eyes it does. Call the bank , tell them they should not need to take 2 weeks to do a fraud investigation over an incorrect pin #. tell them that is unacceptable and not inline with ANY other banks timeframe to complete such a task. tell them it is borderline insanity to ask a client to wait WEEKS for his money because he entered his pin 4 times.
Maybe you should inform your users on the site , "
ENTERING YOUR PIN 4 TIMES will result in an automatic suspension of all activities related to your card for 2 weeks, your ability to use the card at all terminals will not work , your bills will all be declined and you will not have access to any of the money"
maybe you should inform each of your support staff of the same information , knowing this would have resulted in my question being answered by the very first person i contacted , not 5 emails 2 phone calls 3 icq's and 4 days later. Maybe tell me BEFORE i get sent payments to an account i cant use.