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I am on the fence on this one...
Yes, Paxum's customer service leaves a lot to be desired. To be honest, the only reason people put up with it is because we are a close knit industry. If this was completely a mainstream venture the customer server would garner an instant F rating on BBB.org.
In light of that fact I tread lightly... I too had a pin problem. It was my fault. I made it some lame ass number I'd never remember. I stopped on try #2, got out my phone, logged into the site, switched it, and walked back to the ATM to retrieve my cash. All told it took 5 minutes instead of 2...
And that is why I am on the fence.... Smokey? Entered a pin 4 times without knowing it? Didn't stop on 2 and reset it by logging in on your phone? Wha? Really?
Well, shit happens to everyone and frustration sometimes causes us to act outside of our normal character I guess.
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