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I had the same issue, card got blocked from too many pin tries. I tried to reset it on Paxum website, but got the SQL error. Paxum support told me I just had to wait until Mastercard stopped blocking it, and that took about 3 days for the pin to be reset. Then I was asked to change it online, did that, and it works now.
I did NOT have an issue getting a response from support, however, they were pretty quick at getting my questions answered using the Paxum support forum.
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