Quote:
Originally Posted by SmokeyTheBear
nobody has a problem with that, the problem is that every other cc will solve this problem in minutes without the runaround. It took me , many emails , support requests, telephone calls, icq and several days to get an answer. That is unacceptable. The amount of time required is also unacceptable.
|
Well, yes and no. I agree with you, they should implement something like Amex do. You have to answer a battery of question, if you pass they can go ahead with what ever changes you need fast. However, if you have moved or something like that and didn't notify them prior to the issue you'r pretty much fucked and things will take time. Even with the big guys like Amex etc. Sometimes things are just messed up and you get caught with the short end. Sucks.
Read someone else got a similar issue fixed within two days so it might work itself out. Good luck.