Quote:
Originally Posted by hjnet
You can't generalize that, it always depends on what kind of complaint it is, if it's reasonable then listen to it and learn from it, if it's from an idiot then just don't do business with him/her anymore...
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hmm dont really agree with you there. .. whatever the complaint it can always be good for your business depending on how you deal with it
if the customer gets the impression you are really listening and that you think he has a valid point and you need to improve the things he stated he will be happy and might come back to see if you have improved your service after listening
even if the customer is a total jackass and is just complaining because he is a miserable fuck who likes complaining it still can be good for business in the longterm
you see, the more experience you have with dealing with these kind of customers the better you will become at it and thus the miserable fucks can be used as a learning experience wich will improve your overall reaction to complaints and thus possibly even generating more business than just ignoring them and tell them to fuck off and go to hell
hope that makes sense to you, cause it does in my head
