Quote:
Originally Posted by Ron Bennett
Why would companies need to buy monthly support for an unchanging product? They presumably wouldn't unless the software kept changing - hence the constant upgrades.
Also, if upgrades are truly free, then why require the purchase of active support to get them?
Don't get me wrong, NATS has a good reputation and probably is priced right for most who use it, but to somehow portray your software company as not profiting off the constant upgrade cycle seems disingenuous to me.
Ron
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I think if you knew more about us you'd feel otherwise
(about the upgrades, not the good reputation! LOL)
We do a tremendous amount of support for our clients on an on going basis covering all kinds of issues & areas. They are always changing things, who they work with, how they do things, exploring & tweaking new areas of the software, etc. and we constantly help them along the way. Of course, we're also always improving the software and adding to it. It's just that "let's make some upgrades to get some more money" isn't a part of our business model as I feel you implied.
I'm not saying that there aren't software companies who do that, I'm simply saying we don't.