Quote:
Originally Posted by lauralace
No, I read the thread, and nowhere has he addressed why tickets are being ignored for hours and hours. Support people are not on site in Wisconsin. They have no excuse I can think of for ignoring tickets all day long.
|
You understand that if/when a data center goes down, that means support has probably thousands of e-mails saying.. "hey, why are we down?"... right?
Now.. would you rather them answer every one of those e-mails, or get the service back up as quickly as possible?
