Quote:
Originally Posted by trevesty
You understand that if/when a data center goes down, that means support has probably thousands of e-mails saying.. "hey, why are we down?"... right?
Now.. would you rather them answer every one of those e-mails, or get the service back up as quickly as possible?  |
The data center is hundreds of miles away from the email support guys according to Brad, so the two things are absolutely unrelated.
Quote:
Originally Posted by willwank
Man, come on. They purchased the damn operation. Unless there are some provisions in the acquisition I don't know about Mojo is 100% responsible and at fault. Hosthead is no more, Mojo is. Customers don't give a damn. They want uptime and support. Expect pissed customers when nada is happening.  |
For sure. People promised 99.9% uptime tend to get irate when the downtime extends into hours with no known end.
Hopefully the future will be more positive.