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I used to host with Hosthead. Really, really liked the guy that ran it. However, one of his techs made a mistake that cost me money, and though the owner made several good faith offers to make up for the mistake, I was not comfortable there any longer.
I get the OP's perspective. No one likes downtime, and for it to happen in the middle of a transition period, with a payment just made, and no ticket response would make me freak too.
It sounds like a perfect storm of bad events for until-now Hosthead customers. While there are damned few things in this business that I do not directly control that I would guarantee, I guarantee that if Brad Mitchell had the ability to contact Hosthead customers via email that he would be doing so.
Take it from someone who used to host at Hosthead, and now is with Mojohost...you will not be disappointed with the end result.
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