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From my experience, VideoSecrets is a top notch company. Just send them an email and ask for modifications. I can see that as not being a fair move, but if it can be fixed, why ditch the company? They have a solid product.
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<developer> MechBunny  / KVS / PHP / MySQL / HTML5 / CSS3 / jQuery
Email: vlad [at] faxite.com
Telegram: @dangerouscoding
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