Quote:
Originally Posted by wig
Problem is, anyone can put anybody on ripoffreport.
Every processor that has been around for a while, including us is on there. there is no remedy.
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I don't think they are angels. I'm very skeptical of their corporate advocacy program. But they are one of the biggest ones and what you are implying is one of their biggest strengths. They don't take a lot of reports down even if someone threatens to sue. That is big because most sites cave in to every legal threat. Your best recourse is addressing the complaint and acting professional. I've noted a lot of processors are on there myself. Some are bullshit complaints from people complaining about legitimate rebills but others are as a result of people banging cards or the processors allowing sites to do hidden cross sales and other crap like that. But so many here call that good business. Well you're going to have to take the good with the bad then. If a company encourages that crap then they are going to lose customers in the long term. Many webmasters have been saying it for years. How many customers run a Google check on the people billing them before handing over their card? How many check ripoffreport first? It's not 0%. Not in 2011.
If I were running a clean site I would look for a processor with a cleaner reputation than some of the others. If I were a processor I'd consider trying to clean up my policies if I had a bad reputation and publish that fact. It sucks for me as I know I lose sales but I think it's as it should be. Part of business is protecting your brand and your reputation. Not that any of this has much to do with Mallick.