Yes. A lot of people assume that a big organization with a lot of money won't screw them. That's not true. Sometimes they are more likely to screw you because they think they will be able to get away with it due to their size. It could be a misunderstanding here but I wouldn't be surprised if it weren't.
You have to make sure you have a way to do detailed tracking on your end. Tracking at least on the level of what many TGP trade scripts show. Countries, Languages, referrers, productivity, IP addresses, all need to be there. You can set up a duplicate of your tour page with a version specifically configured to track every click. That's one way to do it anyway. Then you'll get all sorts of info and you'll be able to see better if they are sending you a bunch of Chinese visitors or hit bots.
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