Originally Posted by kristin

My mortgage was sold three times and it ended up with Chase after the WaMu buyout.

That merger caused more issues and their customer service couldn't handle the transition of two banks into one. Their systems were all screwy so if you were a WaMu client then you had to talk to that side. However, if you called the WaMu side and they didn't pick up, it kicked over to the Chase side and they couldn't help with anything. Solution? Keep calling back until someone from WaMu answers. WTF?