Originally Posted by PayoneerTeam

Hi guys,

I wanted to quickly introduce myself (I of course asked for permission from the admins). I am Talia, the new Director of Community at Payoneer. I've spent the last few days going over old posts (I've commented on a couple) to get an idea of how things work here.

I realize that we have not been present on forums in the past, but this is changing starting now. I will be monitoring these forums and answering any questions and clearly any misconceptions that appear.

I would like each of you to feel free to contact me about anything - questions, comments, suggestions - anything you can think of. I can assure you, an assurance that will be proven through actions, that I AM here and I AM listening. I hope to gain your trust quickly.

Just so you know, we not only have written customer support (including support in several languages), but also live chat and direct phone call options - the phone is listed on our support page in simple view.

Over the past few months, we experienced a huge growth in customers, which is great for us, but as a result we have had to increase our customer support team. We are hiring new people all the time and we hope to catch up and go back to answering emails rapidly like before.

Until then, you can all contact me personally for any help you need. I promise I will answer - even on weekends, though my access to information may be a bit more limited on the weekends.

I hope to hear from all of you soon. Have a great day!