Quote:
Originally Posted by MaDalton
i see what you mean but 31 successful logins from 8 IP ranges and 2 countries within just 2-3 days indicates that this was not the problem i guess.
but next time i'm smarter: when i see the Strongbox mails i'll kill the user and refund him immediately - including an email that he can try that somewhere else.
but maybe you can send me some big boob traffic to make up for it?   |
We email the customer and send them a new login or something like that.
Don't be so quick to refund
Look at the data. Did his ip match his address. Stuff like that. If it's definitely fraud then refund and cancel. But in most cases it's worth it to try to work it out. Let them know you have a strict policy on downloads etc.
Btw do you allow download managers? Do you have a daily limit?