Quote:
Originally Posted by Shap
Btw just because his user account hit you from that many ips and he chargedback doesn't mean he was fraud. What if he joined then couldn't login and said fuck this i want my money back. You have to be very careful how you handle blocked strongbox users.
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These guys usually contact you and say they have a problem. If he really liked the site that's what he would of done. If he was honest.
Limiting download is the only way to go. Damian obviously likes to suck down a site on a 3 day trial and then jerk off for months for free.
You need to explain why you limit downloads in a way that shows genuine members a benefit. Like slowing down your servers, maximising your profit so you can keep adding new content. And keeping the majority of customers happy. The majority of customers are not the ones on forums. They are the minority with bone to chew.
Had one guy complain about us limiting downloads, until I saw he had signed up for a 3 day trial and cancelled as soon as he had spent his money I was concerned.
Then realised he just wanted to suck down all the content for $3. He can happily fuck off. He's also a perfect candidate for pirating the content which is another thing to explain to THOSE WHO WILL AND DO PAY. These guys know what harm is being done to the good sites by piracy.