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Originally Posted by Paul Markham
Limiting download is the only way to go.
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No it isn't. I don't have any limits and Members appreciate it. No Member is going to appreciate a limit if/when they reach it.
Quote:
Originally Posted by Paul Markham
You need to explain why you limit downloads in a way that shows genuine members a benefit. Like slowing down your servers, maximising your profit so you can keep adding new content. And keeping the majority of customers happy.
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There is NO benefit to Members with limiting what they can download, especially "genuine" Members, whatever that is. If your couple of 100 Members are slowing down your servers you seriously need to upgrade your servers, not blame them for downloading too much.
and keep adding new content? don't you just rotate yours every few months?
Quote:
Originally Posted by Paul Markham
Had one guy complain about us limiting downloads, until I saw he had signed up for a 3 day trial and cancelled as soon as he had spent his money I was concerned.
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You should be, he won't be back.
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Originally Posted by Paul Markham
Then realised he just wanted to suck down all the content for $3.
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Then don't offer 3 day trials for $3.
Quote:
Originally Posted by Paul Markham
He can happily fuck off. He's also a perfect candidate for pirating the content which is another thing to explain to THOSE WHO WILL AND DO PAY. These guys know what harm is being done to the good sites by piracy.
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your customer service skills suck
Every single paying customer should get the same treatment whether a 3 day trial or full/multi month. If you don't want people downloading on trials then don't have trials, don't blame the customer because he takes the cheapest option.
and your FAQ is a joke surely...this made me cringe
"Blocked Account?
Naughty! Thought you'd share your password eh? Contact me with your login, email and excuse and I'll look into it."
and your ToS link doesn't work