Quote:
Originally posted by Cindyff
I still cannot believe people are still asking this question. Let me give you an abbreviated list based on 5 years of using Ibill and our personal experiences with them.
1. lack of customer and technical support. ( recently we contacted their Fraud department 5/3/03 via phone and e-mail, still no reply as of today 5/30/03 )
2. Constant and persistent CMI problems today and yesterday are typical examples, as of 5 minutes ago the CMI is still down.
3. Sign-up pages incompatible with Netscape Browser's 7 and above.
4. Check2 system. ( the latest greatest online check method ) dose not work with Netscape.
5.Your personal account information shared with other account holders.
6. Non payment of web 900 money from last year.
7. Ibill staff unaware of current Visa situation ( example verified by Visa is not going to be available to Adult accounts ) ( Epoch reported this today, Epoch are on the ball, Ibill is not ).
8. I would personally spend 8- 10 hours a week on the phone with my Ibill rep sorting out problems with IBILL
This is the short list but its enough for us to drop them and Use Epoch and CCbill in their place.
Cindy xx
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I agree 100% they were good about 5 years ago