Quote:
Originally Posted by pornpf69
How long do you think is time enough to get a REPLY from the hosting company with an ESTIMATED TIME to put your server BACK ONLINE after discovering that your server had some problems with the HDD?
I am waiting for 4 hour to get a reply after they have reported to me what the problem really was (but there was no solution yet as a simple reboot wouldn't fix the problem) - 3 hours after I reported that my server was extremely slow to them...
I know they said they would contact me once they knew more of what was really causing the issues... but 4 hours to do that is more then enough... CHANGE THE HDD and copy everything there... then recover the disk and put it back (or not)
my server is down for over 7 hours and no idea when it will come back online...
what should I do?!
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Depends while it's down? Well they should contact you right away but some problems are internal from the server usage or the server is broke and requires to be fixed or you moved to anew servers.
For communication, a couple hours or less, for the fix 5 minutes to 24 hours.