Frankly, it depends on a lot of factors.
While I concede being down, and lack of communication is bad. I would think most host's need to trouble shoot the actual problem (hard drive only, server it's self, run tests, etc.). If you have a RAID set up, some may offer to pop your back up drive and throw into another machine for your pleasure. Others may not have that option.
A lot would depend on their processes to handle something like this.
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Enough Said. 
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