Use
Cyberwurx. I left my old host for similar issues. At Cyberwurx they would have told you that you were down before you even knew it yourself and switched out the HD.
I had a memory stick take a shit and they repaired it and sent me an Email about 2 minutes after it happened. With my old host it would have been fucked until I got back on. Scary because I often go on trips for days and am without a computer. Which is ultimately why I made the switch.