Quote:
Originally Posted by bigluv
Your "pricing and fees" page is still broken. Even if you don't like what I have to say about your service, you should probably show some professionalism and get it fixed.
It couldn't be that you don't actually want your customers to be able to transparently see what they are going to be charged, could it?
thanks for your kind attention to this
EDIT: tinafaye brings up a good question. So how much do you guys add on to FOREX conversions?
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About the pricing and fees page, where do you see it's broken? Each account has the pricing that relates to their partners - is this on a partner site or on our site under My Account, and if so, which partner?
We aren't hiding fees, and if the page was down, I didn't see, but I will definitely let our R&D people know once I know what page you are talking about. We have been in business for 6 years and we have a proven track record, we aren't looking to screw anyone over.
Regarding the Forex fees, we do not tack on anything. The FX rates are set by MasterCard every day - you can see the list here:
https://www.mastercard.com/global/cu...ion/index.html We have an ATM fee, but so do the other companies (plural, I'm not talking about one in particular). This fee isn't a percentage, it's a flat fee. We don't make any extra money from converting your money from USD to your local currency. I know this personally, but I even double-checked this manually and through our management, and we have no reason to lie - that would be bad business.