GoFuckYourself.com - Adult Webmaster Forum - View Single Post - Ibill- Why the bad rep ??

ONS · 05-31-2003, 01:55 AM

Epoch cares thats all that it comes down to.

When there arises a problem my rep calls me i dont even have to pickup the phone. When i was getting setup he called me 5 times a day and was so helpful it was annoying. When i speak with support they sit patiently on the line and tend to my needs large or small.

I send emails to support i have a reply within a few hours max. When i need somthing i know i can call and speak to a person and not a monkey. This is great i dont have to demand to speak with a supervisor when i cant get answers because everyone knows their job.

Most importantly Epoch has much lower rates and offers far superior service.
----

With shitbill i could write a book and im still wating now over 3 months later for my sales rep to return my phone calls. They stole the $750 Visa fee from my rebills even after i refused on paper and by phone.

They got me for that Visa fee twice and it took them 2 months to fix the accounting error. They seem to have a quite a few accounting errors up till last month all because that extra fee they refunded was deducated again. So we went in a circle for 2 months adding and removing funds due to their poor accounting.

Basically as i see it they purposly fucked up so they could get some interest on those accounts which were double billed. I dont think it will be the last time either they are in need of rasing some quick cash and mistakes you dont catch would be in their favor. While the CMI is down god knows what they are doing maybe some serious auditing looking at where they can steal a few million from rebills.

Better make sure to save your rebill stats each week and not depend on that CMI to keep track of what you are owed.

I was told to go with Epoch or CCbill from the start and now i kick myself for not taking that advice because i to figured shitbill was king.

05-31-2003, 01:55 AM
ONS Registered User Join Date: Jan 2001 Location: Sparta Posts: 204	Epoch cares thats all that it comes down to. When there arises a problem my rep calls me i dont even have to pickup the phone. When i was getting setup he called me 5 times a day and was so helpful it was annoying. When i speak with support they sit patiently on the line and tend to my needs large or small. I send emails to support i have a reply within a few hours max. When i need somthing i know i can call and speak to a person and not a monkey. This is great i dont have to demand to speak with a supervisor when i cant get answers because everyone knows their job. Most importantly Epoch has much lower rates and offers far superior service. ---- With shitbill i could write a book and im still wating now over 3 months later for my sales rep to return my phone calls. They stole the $750 Visa fee from my rebills even after i refused on paper and by phone. They got me for that Visa fee twice and it took them 2 months to fix the accounting error. They seem to have a quite a few accounting errors up till last month all because that extra fee they refunded was deducated again. So we went in a circle for 2 months adding and removing funds due to their poor accounting. Basically as i see it they purposly fucked up so they could get some interest on those accounts which were double billed. I dont think it will be the last time either they are in need of rasing some quick cash and mistakes you dont catch would be in their favor. While the CMI is down god knows what they are doing maybe some serious auditing looking at where they can steal a few million from rebills. Better make sure to save your rebill stats each week and not depend on that CMI to keep track of what you are owed. I was told to go with Epoch or CCbill from the start and now i kick myself for not taking that advice because i to figured shitbill was king.