Quote:
Originally Posted by RuthB
In keeping with our KYC (Know Your Customer) policy we are requesting that some customers reupload their Picture or Address ID's.
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i am well aware of the kyc rules, and i think the point you are missing is , there is no policy requiring you to ask for the same id multiple times.
Quote:
Originally Posted by RuthB
In these cases a request was initially made via the Paxum Account Admin to resubmit those documents. That message had been clearly on display for all concerned parties to see on the entry page of their Paxum accounts for the last two weeks.
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i would imagine people who already verified their account will/have ignored this message as they already uploaded documents
Quote:
Originally Posted by RuthB
If you have received this email and you're unsure why, or you believe you have received it in error, please CONTACT SUPPORT DIRECTLY via your account Message Center (by opening a ticket) or by emailing [email protected][/B][/COLOR] |
heres an idea.. if you sent verification emails "in error", why don't you contact those people and tell them you are sorry for the confusion.
Quote:
Originally Posted by RuthB
Some clients previously made arrangements with our verification department regarding their documentation when they signed up.
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i think you are trying to say , some clients have already sent in their id.. i think many people here are trying to tell you the same thing.
heres a simple solution..
if(client != verified){ send verification email} else { don't send email , they are already verified }
Quote:
Originally Posted by RuthB
It is for the greater good of ALL our clients that we ensure customer compliance with these highly important rules and regulations.
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seriously.. no offense but fuck off with the shit talk. nobody is asking why you are asking for id , nor are they upset about being asked for id, they are asking WHY ARE YOU ASKING ME TWICE. It doesn't help me or any of your other clients to ask for the same id twice.
heres 3 ways/reasons to ask for id.
if user != verified
#1 you havent sent any , send it now
if user = verified
#2 there is a problem with your documents
if paxum = made-a-mistake
#3 we lost your id and need a second copy