Quote:
Originally Posted by moeloubani
the expiry date is on the id
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Yes it is Moe. Unfortunately due to the fact that we have thousands of clients we simply don't have the manpower to individually go through each account and view the expiration date and note it. It is a LOT faster to simply ask our clients to insert the information. We do appreciate your assistance
Quote:
Originally Posted by Agent 488
yeah updated my expiry to july 20 3056. all good. thanks.
just kidding.
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hahaha thanks Agent!
Quote:
Originally Posted by seeandsee
All data sent, if you can check your mail for little help |
I got your mail, I'm sorry I haven't had a chance to respond to you yet. Support will definitely be working all weekend! Please don't worry
Quote:
Originally Posted by 2intense
done......
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Awesome, thanks!
Quote:
Originally Posted by NaughtyRob
So, I sent my new ID in like 2 weeks ago. I need to do it again? WHY?
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The Expiration Date request is only asking for the date. We do not need a new upload of the ID for the expiration date, we simply need the information to be typed into the appropriate section of your account. Sorry for the confusion.
Quote:
Originally Posted by Brujah
Please resend my DNA kit, and urine sample cup. I still haven't received it. Btw, when my DL expires, do I become a different person? Thanks!
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I would certainly hope you wouldn't become a new person! With KYC we need all documents to be valid. Providing us with the expiration date for your document(s) simply enables us to be more efficient with compliance.
Quote:
Originally Posted by Sly
Mine is telling me that I need Proof of Identity again. I need to upload all documents again?
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Proof of identity would be your picture ID. It's possible the original upload wasn't in color or was grainy, or uploaded to the wrong section. Please reupload if you can, or if you don't believe this should apply to you, please contact support by opening a ticket or emailing them (
[email protected]) and ask them if you need to complete the reupload.
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Originally Posted by Sly
It's also telling me that you need an expiration date for my corp papers. Do corp papers have an expiration date?
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I'm looking into this right now since most corp documents don't have an expiration date. We will adjust accordingly within account admin, please bear with us.
Quote:
Originally Posted by holograph
Ruth, seems like you're requiring expiry date for my other docs. Other than ID (drivers license), I've sent proof of address i think. These docs such as bank statement and corp registration don't have any expiration dates, so after i hit submit with driver license expiry I get this error for the other two documents listed:
> Errors :
> The Expires Date field can not be empty. Please insert a value for this field.
Do I have to put zeros in for these docs in order to be able to submit DL's expiration?
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As stated above, I'm looking into this and we will adjust accordingly. For now, please go ahead and insert 0's for those documents that simply don't have an expiration date.