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pr0 · 04-21-2011, 11:48 AM

And if you have an issue with response time on a support ticket....mark it URGENT....or do what I do (every time I have a really urgent issue) simply login to the control panel & click on "LIVE HELP" at the top right. It never takes more than 1-minute to get an operator online with me...from 7am when I wake up to 3am when i crash for the day. Btw, I am a paying customer & I simply am expressing my experiences with Webair.

I would be more than happy to video-cap my desktop, login the panel at cp.webair dot com....click on live help & show you just how quickly they respond & take care of an issue, if for some reason you question my sincerity on this matter. In fact, I'll do it tonight at 2am....& come back & post a youtube video. I do have a support issue I wanted to look into tonight anyways (that's not urgent).

I'm sorry you had an issue, but contacting a rep/or live support is always the best route to take, no matter the issue. They would have been more than happy (if there was an actual ip/mail server issue) to get you moved onto a new route. I know from experience on that tip.

04-21-2011, 11:48 AM
pr0 rockin tha trailerpark Industry Role: Join Date: May 2001 Location: ~Coastal~ Posts: 23,088	And if you have an issue with response time on a support ticket....mark it URGENT....or do what I do (every time I have a really urgent issue) simply login to the control panel & click on "LIVE HELP" at the top right. It never takes more than 1-minute to get an operator online with me...from 7am when I wake up to 3am when i crash for the day. Btw, I am a paying customer & I simply am expressing my experiences with Webair. I would be more than happy to video-cap my desktop, login the panel at cp.webair dot com....click on live help & show you just how quickly they respond & take care of an issue, if for some reason you question my sincerity on this matter. In fact, I'll do it tonight at 2am....& come back & post a youtube video. I do have a support issue I wanted to look into tonight anyways (that's not urgent). I'm sorry you had an issue, but contacting a rep/or live support is always the best route to take, no matter the issue. They would have been more than happy (if there was an actual ip/mail server issue) to get you moved onto a new route. I know from experience on that tip.