Been with webair for god knows how long. I've had a few issues/errors in the past...some were my eff ups, some where via 3rd party issues, a couple were on their end. Anytime there was a problem, going directly to their support system (live or email) has always resulted in shit getting fixed. I always laugh at these threads because 9 times out of 10 it's problems that were either caused by the user or something that could have easily been remedied thru the proper channels.
The only time I had a 'bad experience' with webair was when i took over as webmaster for an existing site/company...I may have been the 3rd or 4th webmaster in a short period of time. Long story short, the boss had made so many server moves and fired/hired so many webmasters that he clusterfucked the hell out of the system, but yelled and bitched at webair THROUGH ME about it all.
i believe in customer service as much as the next person, but i also understand that every transaction is a
business agreement. you provide a service that i can't (or don't feel like) provide for myself, and in exchange i'm gonna respect your establishment. if you go into dennys and start yelling at the top of your lungs that your eggs are runny, flinging food at your waitress, etc they're not going to sit there and take it they're gonna escort your ass out and say go do that shit at ihop